If this doesn’t help, don’t worry, we’ve got more tips below! Check to see if you’re double NATed: Depending on the model of your modem, it can take a few minutes to restart. Unplug the power cable from your modem, wait 30 seconds, then plug it back in.
Restarting your modem can sometimes fix connectivity issues and improve performance. You’ll know when the cycle completes because the eero’s LED will go solid white again. It takes about a minute to start up and begin broadcasting. The eero’s LED will turn solid white, then be flashing white while booting up. This step can sometimes fix connectivity issues. Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. If you see low speeds (in the single digits), but this isn’t typical, move on to the steps below. How do these results compare to the results you typically get? Are the results close to the speed you pay for with your ISP? If the speeds are low (in the single digits) and if these are the typical speeds you’ve seen in the past, you should try calling your ISP to make sure you’re receiving the right speed package or making sure they’re not experiencing an issue on their end. To ensure you’re connected to the nearest eero when running a speed test, turn WiFi off and then on again before each test at a new location. As a point of comparison, you’ll also want to try the speed test next to your gateway eero. Make sure you take the speed test from several different locations around your home. Or if you’re on a mobile phone, run the Ookla app. If you’re on a computer, try running a speed test from. If you’re having an issue across multiple devices, or the above steps don’t help, read on! Check your speed: If that doesn’t work, try rebooting the device. If it’s only on one device, simply turn your device’s WiFi off and on again. The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. But if all else fails, don’t hesitate to give us a call! Check your devices:
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